OnStar helps mom navigate life’s unexpected moments 

Emergencies come in all shapes and sizes, and for OnStar Member Samantha, OnStar* has helped her deal with many of them. Over the course of three different vehicles and more than nine years with an active OnStar plan, Samantha says OnStar has repeatedly come to her rescue.

In the most recent situation, nobody was in danger, but the day could have gone differently without OnStar’s assistance. Samantha took her boys, 12-year-old Jack and 11-year-old Justin, zip-lining near their home. Just as she had many other times, Samantha locked her personal belongings, including her phone and purse, inside her GMC Acadia and then carefully put her car key fob in the pocket of her yoga pants.  

“They always stay tight in the little pocket,” she says. But not this time. “I was walking to the car, like, ‘Oh my god, I don’t have my car keys.’ We looked everywhere, but it was kind of pointless.”

Samantha’s keys were never to be seen again, lost amongst the leaves and grasses of the expansive zip-lining adventure park. Fortunately, though, she was able to use the park’s phone to call OnStar and ask an Advisor to remotely unlock her vehicle. “They asked if I was in a safe area, which was nice,” Samantha recalls. Then, after verifying her identity, the Advisor was able to remotely unlock Samantha’s GMC, giving her access to her personal belongings.  

Several years ago, Samantha appreciated OnStar’s assistance during a much more stressful situation. Her son, then a toddler, tripped and cut himself badly. As she rushed to get him to an emergency room, Samantha, who had just recently moved, realized she didn’t know where the nearest hospital was.

“I was in panic mode because it was a pretty nasty cut and I had no idea where to go,” she recalls. She pushed the red Emergency button and spoke to an OnStar Emergency-Certified Advisor,* who offered first-aid instructions and asked whether Samantha would like an ambulance sent to her location. She declined and asked for directions, so the Advisor directed Samantha to the hospital and helped her stay calm during the drive. “They were on the phone with me the whole time telling me how to get there,” she says. (Her son, by the way, received stitches and recovered.)